Not Assigned : 1
0 / 1Active / Pending
Bounseum
0-10
1-70
7-140
>141
Assigned (not pick up)1
On Claim/Purchase0
On QA/Fixed0
DateAssignPendingDoneCanceled
31 May - 06 Jun0400
04 Jan - 10 Jan0100
28 Sep - 04 Oct220220
03 Aug - 09 Aug1100
0 / 3Active / Pending
Oudone
0-10
1-70
7-141
>142
Assigned (not pick up)3
On Claim/Purchase0
On QA/Fixed0
DateAssignPendingDoneCanceled
31 May - 06 Jun0000
04 Jan - 10 Jan0110
28 Sep - 04 Oct1100
03 Aug - 09 Aug0020
0 / 0Active / Pending
Phaivanh
0-10
1-70
7-140
>140
Assigned (not pick up)0
On Claim/Purchase0
On QA/Fixed0
DateAssignPendingDoneCanceled
31 May - 06 Jun0120
04 Jan - 10 Jan0000
28 Sep - 04 Oct11411
03 Aug - 09 Aug8487100
0 / 1Active / Pending
Phounpaserth
0-10
1-70
7-141
>140
Assigned (not pick up)1
On Claim/Purchase0
On QA/Fixed0
DateAssignPendingDoneCanceled
31 May - 06 Jun0100
04 Jan - 10 Jan0500
28 Sep - 04 Oct1010
03 Aug - 09 Aug3040
2 / 3Active / Pending
Phouthasack
0-10
1-71
7-140
>142
Assigned (not pick up)1
On Claim/Purchase0
On QA/Fixed0
DateAssignPendingDoneCanceled
31 May - 06 Jun0400
04 Jan - 10 Jan0010
28 Sep - 04 Oct1120
03 Aug - 09 Aug1210
1 / 2Active / Pending
Sacksith
0-10
1-71
7-140
>141
Assigned (not pick up)1
On Claim/Purchase0
On QA/Fixed0
DateAssignPendingDoneCanceled
31 May - 06 Jun0400
04 Jan - 10 Jan0000
28 Sep - 04 Oct1130
03 Aug - 09 Aug2310
1 / 16Active / Pending
Souksavanh
0-115
1-71
7-140
>140
Assigned (not pick up)0
On Claim/Purchase0
On QA/Fixed15
DateAssignPendingDoneCanceled
31 May - 06 Jun141170
04 Jan - 10 Jan0000
0 / 1Active / Pending
Sulathta
0-10
1-70
7-140
>141
Assigned (not pick up)0
On Claim/Purchase1
On QA/Fixed0
DateAssignPendingDoneCanceled
31 May - 06 Jun0000
04 Jan - 10 Jan0000
28 Sep - 04 Oct0010
03 Aug - 09 Aug0000
1 / 1Active / Pending
Thiladeth
0-10
1-71
7-140
>140
Assigned (not pick up)0
On Claim/Purchase0
On QA/Fixed0
DateAssignPendingDoneCanceled
31 May - 06 Jun130180
04 Jan - 10 Jan0000
43 / 48Active / Pending
Viengngern
0-114
1-746
7-141
>141
Assigned (not pick up)2
On Claim/Purchase3
On QA/Fixed0
DateAssignPendingDoneCanceled
31 May - 06 Jun0200
04 Jan - 10 Jan0100
28 Sep - 04 Oct6510
03 Aug - 09 Aug1200
Services (Non-Hardware)7663
Consumer794
Enterprise13590
PendingFinishedCanceled
High035410
Medium04075
Low7120934266
ALLHighMediumLowRMAPurchase
0-129002900
1-747004720
7-14300300
>14600611
Warning - No Customer Update:
Task Started, > 3 days7
Last Pending status, > 3 days5
Claim Part3
Claim Part, > 14 days1
Transfer Warranty0
Transfer Warranty, > 7 days0
Last update Customer, > 3 days5
DateNewPendingClosed
2026-07-09707165
2026-07-0829620
2026-07-071330
2026-07-06193218
2026-07-050310
2026-07-040310
2026-07-0320310
2026-07-021119
2026-07-018191
2026-06-301125
Total Pending :71  
IDPriorityRequest_DateExpect DateAge (Day)Age Last CRREngineer Time (Day)CCare Time (Day)StatusNameStatusTimeCompany_NameIssue_DetailEquipmentTypeLast Cust UpdateActionToDoCust Update TimeEngineer
22410*2026-02-09 09:38:112/13/2026 5:38:48 PM1515126.900.00In Progress2/13/2026 9:39:03 AMPhongsavanh BankProject Installation firewall Fortigate 401F & Core Switch  still pending 5/20/2026 10:39:30 AMDream,Nou,alex
22494*2026-02-19 15:03:112/27/2026 2:14:49 PM1411410.0023.72Need Purchase Part2/20/2026 2:15:29 PMPHUBIA MiningLCD brokenLaptopdeivice only now waiting quotation with ben 2/19/2026 3:04:11 PMMacky
23074*2026-06-04 08:27:03 36 0.000.00Assigned6/4/2026 8:31:40 AMMinistry of Planning and InvestmentProject install fortigate strat 03/06/2026    oudone
23125*2026-06-15 15:49:336/17/2026 5:20:29 AM25150.000.00In Progress6/30/2026 1:54:46 PMBANQUE FRANCO-LAO LTD (BFL BANK)QC before delivery to customer SO#0293/2026SwitchBelow would be the details of this case : Issue : Unable to boot to OS Service tag : 26Q6BV3 Case Number : 228240582   New switch purchased with SONiC OS were built and shipped without SONiC OS installed. You need to manually install it yourself.   You can refer the guide link below on where to download the latest version of SONiC OS and the instruction to install it.   PowerSwitch: Enterprise SONiC: Getting Started and Basics Guide Dell Networking- How to Create an ONIE Recovery Live Disk >> Refer Creating ONIE Live Disk USB Using Rufus Dell Networking SONiC OS Fresh Install using ONIE Install 6/25/2026 11:34:11 AMNou
23202*2026-06-25 08:47:437/10/2026 11:20:05 AM15150.000.00Pending Parts - Claim Approved6/26/2026 2:55:21 PMEssilor Lao Co, ltdTape back up cannot backup dataTape BackupService Request 228240208 was successfully submitted. 6/25/2026 8:51:27 AMTayAunn
23205*2026-06-26 08:57:53 14 0.000.00Assigned6/26/2026 8:58:56 AMUnileveronsite installation TV on the wall    oudone,seum
23215*2026-07-01 14:42:13 9 0.000.00Assigned7/1/2026 2:43:11 PMFirst Commercial BankOnsite set up Boot    BBo,Macky
23216*2026-07-01 17:19:13 970.000.00New Request7/1/2026 5:19:31 PMEssilor Lao Co, ltdPower Supply failedSwitchOpen case as ID 701038859 7/3/2026 10:10:41 AM 
23218*2026-07-03 08:52:27 7 0.000.00Assigned7/3/2026 8:53:58 AMTAIWAN COOPERATIVE BANKMA Fiber Taiwan    oudone,Thonglor
23254*2026-07-06 14:28:227/10/2026 3:46:16 PM4 0.000.00Pending Parts - Claim Approved7/7/2026 11:33:48 AMPHUBIA MiningCannot turn onLaptop   Macky
23255*2026-07-06 14:40:067/10/2026 3:17:02 PM4 0.000.00Pending Parts - Claim Approved7/7/2026 8:45:35 AMDTCTouchPad failed Laptop   Macky
23256*2026-07-06 14:49:27 4 0.000.00Assigned7/6/2026 2:50:37 PMBank of LaoOnsite upgrade frimware for Fortigate 110E 19/06/2026    Dream
23257*2026-07-07 13:31:557/10/2026 8:40:10 AM3 0.000.00In Progress7/10/2026 8:35:20 AMUnileveronsite install Monitor and desk set up     Macky,Deth,Bank
23259*2026-07-08 16:31:427/10/2026 8:40:56 AM2 0.000.00In Progress7/10/2026 8:36:03 AMUnitelQC before delivery to customer SO#0331/2026 monitor   Macky
23260*2026-07-08 16:32:527/10/2026 8:40:06 AM2 0.000.00In Progress7/10/2026 8:36:11 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23261*2026-07-08 16:33:277/10/2026 8:40:14 AM2 0.000.00In Progress7/10/2026 8:36:18 AMUnitelQC before delivery to customer SO#0331/2026Laptop   Macky
23262*2026-07-08 16:34:057/10/2026 8:41:20 AM2 0.000.00In Progress7/10/2026 8:36:24 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23263*2026-07-08 16:34:357/10/2026 8:41:27 AM2 0.000.00In Progress7/10/2026 8:36:30 AMUnitelQC before delivery to customer SO#0331/2026 monitor   Macky
23264*2026-07-08 16:35:237/10/2026 8:41:32 AM2 0.000.00In Progress7/10/2026 8:36:36 AMUnitelQC before delivery to customer SO#0331/2026 monitor   Macky
23265*2026-07-08 16:36:027/10/2026 8:42:39 AM2 0.000.00In Progress7/10/2026 8:36:42 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23266*2026-07-08 16:36:307/10/2026 8:41:45 AM2 0.000.00In Progress7/10/2026 8:36:47 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23267*2026-07-08 16:36:597/10/2026 8:42:51 AM2 0.000.00In Progress7/10/2026 8:36:55 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23268*2026-07-08 16:37:367/10/2026 8:41:57 AM2 0.000.00In Progress7/10/2026 8:37:02 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23269*2026-07-08 16:38:097/10/2026 8:42:04 AM2 0.000.00In Progress7/10/2026 8:37:08 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23270*2026-07-08 16:38:417/10/2026 8:43:10 AM2 0.000.00In Progress7/10/2026 8:37:14 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23271*2026-07-08 16:39:107/10/2026 8:43:16 AM2 0.000.00In Progress7/10/2026 8:37:19 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23272*2026-07-08 16:39:517/10/2026 8:43:21 AM2 0.000.00In Progress7/10/2026 8:37:26 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23273*2026-07-08 16:40:427/10/2026 8:43:29 AM2 0.000.00In Progress7/10/2026 8:37:32 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23274*2026-07-08 16:41:107/10/2026 8:43:35 AM2 0.000.00In Progress7/10/2026 8:37:38 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23275*2026-07-08 16:42:027/10/2026 8:43:41 AM2 0.000.00In Progress7/10/2026 8:37:44 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23276*2026-07-08 16:42:367/10/2026 8:43:47 AM2 0.000.00In Progress7/10/2026 8:37:50 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23277*2026-07-08 16:49:047/10/2026 8:43:53 AM2 0.000.00In Progress7/10/2026 8:37:55 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23278*2026-07-08 16:49:337/10/2026 8:43:58 AM2 0.000.00In Progress7/10/2026 8:38:01 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23279*2026-07-08 16:50:097/10/2026 8:43:04 AM2 0.000.00In Progress7/10/2026 8:38:07 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23280*2026-07-08 16:51:097/10/2026 8:44:09 AM2 0.000.00In Progress7/10/2026 8:38:13 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23281*2026-07-08 16:51:477/10/2026 8:44:15 AM2 0.000.00In Progress7/10/2026 8:38:18 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23282*2026-07-08 16:52:177/10/2026 8:44:21 AM2 0.000.00In Progress7/10/2026 8:38:23 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23283*2026-07-08 16:54:347/10/2026 8:44:26 AM2 0.000.00In Progress7/10/2026 8:38:29 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23284*2026-07-08 16:55:157/10/2026 8:44:31 AM2 0.000.00In Progress7/10/2026 8:38:34 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23285*2026-07-08 16:55:497/10/2026 8:44:36 AM2 0.000.00In Progress7/10/2026 8:38:39 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23286*2026-07-08 16:56:167/10/2026 8:44:41 AM2 0.000.00In Progress7/10/2026 8:38:44 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23287*2026-07-09 08:52:53 1 0.000.00Assigned7/9/2026 8:55:41 AMTrio Laosonsite installation Server 1 Unit Hardware installation, cabling and LabelingF sofware installation and configuration and Migration    Nou,Macky
23288*2026-07-09 09:14:367/10/2026 8:44:48 AM1 0.000.00In Progress7/10/2026 8:38:51 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23289*2026-07-09 09:15:177/10/2026 8:44:55 AM1 0.000.00In Progress7/10/2026 8:38:58 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23290*2026-07-09 09:17:007/10/2026 8:45:00 AM1 0.000.00In Progress7/10/2026 8:39:06 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23291*2026-07-09 09:19:197/10/2026 8:45:10 AM1 0.000.00In Progress7/10/2026 8:39:13 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23292*2026-07-09 09:20:467/10/2026 8:45:16 AM1 0.000.00In Progress7/10/2026 8:39:19 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23293*2026-07-09 09:21:507/10/2026 8:45:23 AM1 0.000.00In Progress7/10/2026 8:39:26 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23294*2026-07-09 09:23:287/10/2026 8:45:29 AM1 0.000.00In Progress7/10/2026 8:39:34 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky
23295*2026-07-09 09:24:047/10/2026 8:45:37 AM1 0.000.00In Progress7/10/2026 8:39:41 AMUnitelQC before delivery to customer SO#0331/2026monitor   Macky